“When the bank bot lives within the bank application, it’s just as secure as the bank’s Web site and servers,” says Dror Oren, Kasisto’s vice president of product.Chatbots, he adds, “mirror the same security settings that banks already offer today,” At the very least, it is hoped that if security problems arise, early pilot programs will identify them—and let banks and tech companies find remedies before a rollout.“The use case where I could see chatbots working fairly well is in helping customers or prospects find the right pages for content,” Knieff says.But as for writing a love letter, think twice: A banking chatbot can only save you from breaking the bank, not a broken heart.
But while the preferred suite of chatbot uses remains hazy, banks seem to be forging ahead with bot plans.
Bank of America executives decline to comment on exactly what they have in development.
People want to get information that requires more of a conversation.”And that would involve dimensions such as “understanding their spending patterns and where their money is going,” he contends.
For example, some customers will use these tools to ask how much they’ve spent in a month on restaurants compared to their budgeted amount.
Levy also happens to be an international chess master, kicking off his programming career in computer chess.
He believes the realism of his software will differentiate it from cruder adult chatbots already available online. When Levy published Love and Sex with Robots, the culmination of his years of research into android-human relationships, many thought he was positing machines as a stand-in for human relationships. He said: "I get asked, why is it better to have sex with a robot than with a human?
Levy’s earlier, non-sexual chatbots have twice won the Loebner Prize, an annual competition for AI programmes.
The prize is based on the ‘Turing test’, where a judge communicating with a robot via keyboard should have trouble determining whether the machine is human or not.
Not only have users expressed a strong preference for whether its voice is male or female, but some felt the need to produce lengthy Reddit elegies for older versions that disappear after i OS updates.