New channels will be added over the course of the year.At Tom Tom, we're all about helping you get around.Zendesk Message is a newly launched feature of Chat that allows your Chat agents to extend their expertise to engage with customers over popular messaging channels like Facebook Messenger, Twitter Direct Messages, and Line.
This enables faster time into session and quicker problem resolution without involving firewalls or software downloads.
Sessions can take place completely within the Web Chat format, or they can be escalated into full screen-sharing support sessions (in which case the customer is guided through the Go To Assist Corporate Customer download within the same Web Chat window, allowing the customer and representative to continue communicating throughout the download process).
Over the course of the 14-day trial, you will also understand the feature set, and be better positioned to select a suitable package for your needs.
But, you can upgrade to a paid plan at any time during the trial period.
If you're OK with this, you can continue using our sites.Change the color of the chat button/widget, chat message and font color, backgrounds, etc.After you create an account, you have instant access to all of Zendesk Chat’s features for 14 days.Note: If your account has Web Chat enabled, all support sessions (i.e., Fast Chat, HTML Chat, or native chat within the customer application) will automatically begin within Help Alert once a connection has been established with the customer.If desired, you can upgrade Web Chat sessions to standard support sessions.For example, only one active conversation (concurrent chat) is permitted at any time, and most customization options are disabled.