This work is expected to last only one hour, and during this time customers will be able to use their dial-up backup service until the outage restores.
We apologize for the inconvenience and will do everything we can to ensure this outage lasts as short as possible.
Our offices will be closed on Thursday November 26th and Friday November 27th to observe the Thanksgiving holiday.
On call technical support will be available on Saturday to make callbacks and address any customer related issues.
Work will be performed this evening on our network backbone in order to help improve the reliability and stability of our network.
However, due to this maintenance, our wireless internet service will be down from midnight to 6am on 6/25/2009.
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue.
Build rapport and patiently elicit problem details from help desk customers.
Field Service Technician Installation and service of wireless internet and Dish Network satellite equipment at customer premises and towers.
Must be self directed, organized, methodical, a team player, have people skills, computer skills and not be afraid of heights. Technical Support Specialists Courteously field incoming help requests from end users.
On call technical support will be available Friday and Saturday from 8am to 5pm, with callbacks at noon and 5pm.